Volume 23, Number 1

IKEA No-nonsense Return Policy

If unsatisfied with your purchase, you have 90 days to bring it back in for a full refund. Three months is an adequate gauge for indecisiveness. A valid ID must be presented to the cashier. We want to put a name to the face behind the malcontent. We will only release your personal information to a company-wide database that authorizes returns. Habitual unhappy customers are also advised never to return. Original receipt must be included with the undesired merchandise. Otherwise, you pay the price for things that look better in our catalog than in your den. We cannot accept anything found to be dirty, damaged, or abused. Soiled goods will never stain the IKEA name.

—Daniel Romo